Your data

Privacy Policy at Qous & Keel

This privacy policy explains how Qous & Keel collects and processes information across our fleet of 88 yachts and boats in Dubai Marina and Dubai Harbour. We maintain transparent data practices for every charter booking, handling your details securely without requesting passports or ID cards for boarding.

Yacht crew assembled on the pier in Dubai against warm evening skies

Information gathered during booking

When you enquire about our 88 yachts and boats ranging from 33 to 164 feet, we collect only the necessary details to arrange your charter. This includes your name, contact details provided via chat, requested charter dates, hire duration with a minimum of 2 hours, guest numbers up to 90 people, and preferred departure from Dubai Marina or Dubai Harbour. We also record chosen add-ons such as catering, water sports, DJ setups, or transfers, along with payment confirmations for the required 30 percent deposit.

Managing your data and reaching us

You have the right to request access to your stored booking details, update inaccurate information, or ask for the deletion of past charter records. To exercise any data privacy rights or ask questions regarding your information, contact our team directly through the WhatsApp button on this page. We answer all chat enquiries within 15 minutes between 9:00 and 23:00 GST daily. We do not use separate contact forms, telephone helplines, or external ticketing systems for customer data requests.

Digital tracking and cookie usage

Our website uses standard technical cookies and basic analytics tools to monitor site performance and user navigation. These cookies record aggregated technical metrics such as device type, browser settings, and time spent reviewing our fleet pricing from 600 to 18900 AED per hour. We do not use third-party tracking networks to profile individual guests or sell browsing activity. You can modify your browser settings at any point to restrict or delete stored cookies without losing access to charter information.

Purpose and processing of your details

We use your details strictly to manage your charter operations from 9:00 to 23:00 GST daily. This includes preparing your vessel, assigning the licensed captain and crew, and coordinating requested extras such as fishing tackle or BBQ menus. Payment records verify the 30 percent deposit needed to secure dates and ensure pricing correctly accounts for inclusive VAT. If weather prevents sailing, we process your choice of a rescheduled date or a full refund directly through our messaging communication.

28yachts and boats in the fleet
15 mintypical reply
30 %deposit to book

Clear answers before booking

Will my personal information be shared with outside companies?

We do not sell, rent, or disclose your personal details to outside marketing agencies. Information is shared only with operational crew and contracted service providers required to deliver requested extras, such as transfer drivers or catering teams, solely to execute your charter.

For what period is my reservation information retained?

We retain your charter and deposit records for as long as necessary to fulfil booking arrangements, provide accounting records for VAT compliance, and manage future booking requests. You may request the deletion of your chat history and details at any time via WhatsApp.